Reach the Editorial Desk in Zamalek
Questions about a review, requests for a sample briefing, corrections, plan inquiries or itinerary work — they all arrive at the same desk on El-Galaa Street and are read by an editor. We answer within two business days for general email, one business day for Reader subscribers, and the same business day for Itinerary subscribers. Press inquiries get a one-business-day window.
The most common reasons readers write to us are: requesting a sample issue of the printed monthly briefing before subscribing, asking for our editorial opinion on whether a particular site is worth a detour given a tight itinerary, sending a polite correction to a published review, requesting a quote for an institutional or group subscription, or proposing collaboration with a heritage publication or museum education programme. All five are welcome; the form below routes each to the right editor without an internal handoff that could lose your message.
Write to the Desk
Use the form below or write directly to [email protected]. All fields with an asterisk are required. We never sell, rent or share email addresses with anyone, and this site does not run advertising trackers or social-media pixels, so submitting the form does not subscribe you to anything beyond the immediate reply.
If you are writing to request a sample of the monthly briefing, please mention the format (PDF or print) and — for the printed version — a posting address. Cairo subscribers usually receive the print copy within three working days; international PDF copies arrive on the same business day.
What happens after you send
The form below routes to the same inbox as direct email — there is no separate ticketing system, no automated robot reply and no spam-graded queue. An editor on duty reads incoming messages twice a day during the working week, sorts them by topic, and either answers immediately or passes them to the specialist editor for that region. We try hard to avoid the kind of polished, distant response that a customer-service department would send; if your message is about a specific museum, the answer comes from the editor who covers it.
Reader subscribers and itinerary-plan subscribers are tagged in our internal mailbox so their messages move to a faster queue. The volume of itinerary work is limited deliberately — we cap the number of new itinerary plans we accept each month so that we can keep the same-business-day commitment honestly. If a month is full, we will tell you upfront and propose a starting date in the following month rather than over-promise.
For corrections to a published review, the fastest route is the same email address with the word “correction” in the subject line. Layla, our fact-checker, picks these up directly and an updated note is published at the top of the affected review usually within 24 hours of receipt. If your correction is substantial enough to change the editor’s verdict, we will mention you in the correction note unless you prefer to remain anonymous.
If your question is time-sensitive — for example, you are arriving in Cairo in the next forty-eight hours and need urgent advice about a closure or restoration — please mark the subject line with the word “urgent” and we will move your message to the front of the queue. Genuine urgent messages remain rare, so we are happy to treat them seriously when they do arrive; the only thing we ask is that the urgency is real rather than rhetorical. The Egyptian heritage calendar throws enough surprises that quick, accurate advice often matters.